Monday, October 18, 2010

Is Social Media a Fad?

Today, technology was not kind to me. The videos in my power point presenstation to the West Virginia Tax Institute crashed. I am sorry for the glitch, but I am attaching one of the videos to this post for your viewing. I hope you find it interesting.

Friday, April 30, 2010

Where Do I Place My Napkin?

When you sit down at a dinner table, you should place your napkin in your lap. Don't wait until the food is served.

If you leave the table during the meal, gently fold your napkin and place it in the seat of your chair. This will signal to the waiter that you have not finished your meal. Some people place the napkin on the back of their chairs when they leave the table, but I don't like this practise because the napkin often falls on the floor or looks unsightly.

When you are finished with the meal, leave the napkin on your lap. Do not place it on the table or drape it over your plate. The napkin should remain on your lap until you are ready to leave the table.

Saturday, March 6, 2010

Remembering Names at a Meeting


When you enter a meeting room and are greeted by a group of people you do not know, offer your business card and politely ask for their business cards. At the beginning of the meeting when introductions are made, arrange the business cards in a pattern based upon where the people are seated at the table. This will help you identify names with faces. When a person speaks look down at the card and read the name. This practice will reinforce your memory and ability to recall names.

If you are unable to collect business cards before the meeting begins, draw a diagram of the table on a sheet of paper and place a star where you are seated. As the attendees introduce themselves, write their name on the diagram where they are seated. If you miss a name, leave a blank space on the diagram and listen for someone to say the name during the meeting.

This exercise will help you remember names and will allow you to refer to people by name during the meeting. Remember, everyone likes to hear their name!

Wednesday, February 3, 2010

Call Your Clients

Bill Atkins, owner of Red Bank Limo in New Jersey, offers a great tip for building strong client relationships.

Each day,pick two customers at random. It doesn't have be your biggest or newest customer. Tell them you don't have any agenda for the call, but just called to see how they are doing. No sales pitches allowed. Focus on the long-term relationships you are building not the sale.

As we increasingly communicate with our clients via email and text messages, successful rainmakers recognize that the personal touch offered by Mr. Atkins hits the mark.